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Demonstration · not a client result

KPI dashboards and Power BI what the deliverable looks like

The structure of the deliverable for KPI dashboards and Power BI, how it is produced and how you accept it, with a live specimen generated from the matching free tool’s worked example. Synthetic or permitted data only.

DemonstrationSynthetic or permitted data

What this page isDemonstration

Practice
09 Data, analytics & automation
The deliverable
4 sectionsProduced in 5 stages, each with a review point
Data
Synthetic or permittedNot a client result

Demonstration of methodSynthetic or permitted data.Not a client result.

The deliverable, section by section.

What you receive, and what each part is for.

Section 01 of 04

KPI dictionary

Each measure defined, with its owner and formula.

Demonstration
Section 02 of 04

Dashboard

Built on reconciled data, with refresh logic.

Demonstration
Section 03 of 04

Validation record

Reconciliation checks and exceptions.

Demonstration
Section 04 of 04

Training

Your team maintains and extends it.

Demonstration

A live specimen.

Generated from the worked example in KPI dictionary template: synthetic data, real method. Change the inputs in the tool to see your own.

Demonstration · synthetic data · not a client result

3KPIs
2/3fully defined
2owners
KPI dictionary
KPIDecisionUnitCalculationSourceOwnerUpdates
Portfolio at risk (30 days)Where to send collection staffPercentageOutstanding balance of loans 30+ days late ÷ Total outstanding loan balanceLoan systemHead of creditWeekly
New loans disbursedBranch targets and staffingCountLoans disbursed in the periodLoan systemOperations managerMonthly
Customer satisfactionNone statedPercentage? ÷ ?SurveyMissingQuarterly

Definition check

  • Gap: “Customer satisfaction” needs a numerator and denominator, an owner.
  • Check: “Customer satisfaction” informs no stated decision.If no decision depends on it, it may be a vanity metric.

Dashboard specification

Top row: single numbers

  • Customer satisfaction

Trends

  • Portfolio at risk (30 days)

Comparisons

  • New loans disbursed

Refresh

  • Weekly: Portfolio at risk (30 days)
  • Monthly: New loans disbursed
  • Quarterly: Customer satisfaction
What the dashboard may draw
KPISourceData as ofDefinitionOwnerChartIf data is late or missing
Portfolio at risk (30 days)Loan systemMissingOutstanding balance of loans 30+ days late ÷ Total outstanding loan balanceHead of creditHold: no dateNot stated
New loans disbursedLoan systemMissingLoans disbursed in the periodOperations managerHold: no dateNot stated
Customer satisfactionSurveyMissingMissingMissingHold: no date, no definition, no ownerNot stated

Before anything is drawn

  • Gap: 3 of 3 KPIs are held back from the dashboard.A chart is drawn only when its KPI has a source, a date for its data, a definition and an owner.
  • Check: 3 of 3 KPIs state no rule for late or missing data.Choose what the dashboard shows when data is late or absent. A gap is never drawn as zero.
  • Note: A place in the specification is a plan, not a chart.The specification above lays the dashboard out. Nothing on it is drawn until its KPI has all four.

How it is produced, and accepted.

Each stage ends in something you review; acceptance is tested against criteria agreed at the start.

  1. 01

    Inputs

    List the data sources and access.

    Review pointInputs listed, with owners and access confirmed.

  2. 02

    Validation

    Validate and reconcile the data.

    Review pointData validated, with exceptions logged.

  3. 03

    Analysis/build

    Build the model and the dashboard.

    Review pointAnalysis or build checked against the agreed definitions.

  4. 04

    Acceptance

    Accept with the people who will use it.

    Review pointAcceptance tested by the people who will use it.

  5. 05

    Operation

    Teach, hand over and set the refresh.

    Review pointOperation handed over with a runbook and a refresh plan.

How proof is labelled

  • DemonstrationsDemonstrations use synthetic or permitted data.
  • Documented experienceDocumented experience is attributed to the organisation that held the work.
  • Measured resultsMeasured results are added only once they have been measured; none are shown yet.

What needs to move forward?

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