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Demonstration · not a client result

WhatsApp and voice agents what the deliverable looks like

The structure of the deliverable for whatsApp and voice agents, how it is produced and how you accept it, with a live specimen generated from the matching free tool’s worked example. Synthetic or permitted data only.

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DemonstrationSynthetic or permitted data

What this page isDemonstration

Practice
05 Digital solutions
The deliverable
4 sectionsProduced in 5 stages, each with a review point
Data
Synthetic or permittedNot a client result

Demonstration of methodSynthetic or permitted data.Not a client result.

The deliverable, section by section.

What you receive, and what each part is for.

Section 01 of 04

Journey design

The flow, its branches and human handoff.

Demonstration
Section 02 of 04

Prototype

Working on the chosen channel.

Demonstration
Section 03 of 04

Language review

By fluent speakers for each language used.

Demonstration
Section 04 of 04

Cost model

Channel and provider costs at your expected volume.

Demonstration

A live specimen.

Generated from the worked example in WhatsApp and IVR journey planner: synthetic data, real method. Change the inputs in the tool to see your own.

Demonstration · synthetic data · not a client result

3/4steps with a failure path
1human handovers
3languages
WhatsApp + voicechannel

Flow and failure map

  1. 01
    Choose a languageInput: buttons or menuIf no choice after 10 seconds: repeat the question.
  2. 02
    Say or pick the cropInput: speechIf speech not recognised twice: offer simpler choices.
  3. 03
    Describe the problemInput: free textIf something goes wrong (not yet defined): hand over to a person.
  4. 04
    Receive advice and a follow-up SMSInput: buttons or menuIf call drops before the advice ends: send an sms follow-up.

Journey risks

  • Note: Step 2 relies on speech recognition in 3 languages.Test recognition quality in each language with real users before launch.
  • Gap: Step 3 (“Describe the problem”) has no failure case.Every step needs a tested answer to “what if this goes wrong?”
  • Note: 3 languages need review by fluent speakers.Machine translation is not enough for advice people act on.
  • Note: Channel fees apply.WhatsApp Business and telephony providers charge per message or minute. Get current prices from your provider.

How it is produced, and accepted.

Each stage ends in something you review; acceptance is tested against criteria agreed at the start.

  1. 01

    User need

    Agree users, languages and the task.

    Review pointUser needs and success measures agreed.

  2. 02

    Scope

    Scope the journey, handoff and costs.

    Review pointWritten scope with acceptance criteria.

  3. 03

    Build

    Build the prototype.

    Review pointWorking build demonstrated at agreed milestones.

  4. 04

    Test

    Test with users and reviewers.

    Review pointAcceptance tests passed and recorded.

  5. 05

    Handover

    Hand over with the rollout options.

    Review pointHandover of code, content, access and documentation.

How proof is labelled

  • DemonstrationsDemonstrations use synthetic or permitted data.
  • Documented experienceDocumented experience is attributed to the organisation that held the work.
  • Measured resultsMeasured results are added only once they have been measured; none are shown yet.

What needs to move forward?

Tell us the decision, the challenge or the opportunity. We reply with a scoped approach, a named principal and a fee before any work begins.

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