WhatsApp and voice agents including IVR
We prototype one voice or WhatsApp journey for your users, with language review and an honest view of the channel’s running costs, before any wider rollout.
Tell us what you need- Led by
- Michael Gagakuma and Kenneth Gagakuma
- Delivery
- Remote, and on site from Accra
- Fees
- Fixed fee, quoted to your scope
- Free tool
- Voice & WhatsApp journey planner
- Contracting
- GKM Legacy Holdings, Maryland
- Practice
- 05 of 11: Digital solutions
Led byMichael Gagakuma and Kenneth Gagakuma
- Practice
- 05 · Digital solutions
- Contracting
- GKM Legacy Holdings, Maryland
- Consultation
- from USD 90
What you receive.
Documents you can use, each with its method and sources attached.
04in the pack
See a demonstration of the output: Specimen · Voice, IVR & WhatsApp agents
Journey design
The flow, its branches and human handoff.
Prototype
Working on the chosen channel.
Language review
By fluent speakers for each language used.
Cost model
Channel and provider costs at your expected volume.
Scope and fees.
Fees are agreed in writing before work begins. Estimates are shown as estimates.
Fees
Fixed fee, quoted to your scope
Send a brief or book a short call. We reply with a written scope, dates and a fixed fee before any work begins.
What we need from you
- User profile and languages
- Content for the journey
- Channel accounts or approval to open them
Not included unless agreed
- Telephony and WhatsApp provider fees
- Large-scale rollout unless scoped
- Unreviewed languages
Who commissions this, and when.
Buyers and moments where this work pays for itself, and where it does not.
Who it is for
- UN agencies and INGOs
- Health and agriculture programmes
- Banks and corporates serving rural customers
When to call us
- Your users are on WhatsApp or basic phones, not apps
- A programme needs information or feedback at scale
- A call centre is overwhelmed with routine questions
When it is not the answer
Channel fees and language quality are real constraints. We price them transparently and test with real users.
How the work runs.
Each stage ends in something you review before the next begins.
Stage 1 of 5
User need
Agree users, languages and the task.
Review pointUser needs and success measures agreed.
Stage 2 of 5
Scope
Scope the journey, handoff and costs.
Review pointWritten scope with acceptance criteria.
Stage 3 of 5
Build
Build the prototype.
Review pointWorking build demonstrated at agreed milestones.
Stage 4 of 5
Test
Test with users and reviewers.
Review pointAcceptance tests passed and recorded.
Stage 5 of 5
Handover
Hand over with the rollout options.
Review pointHandover of code, content, access and documentation.
Questions buyers ask.
Anything else: ask in a brief.
Which languages?
Any we can review properly with fluent speakers.
Is WhatsApp approved for our use?
We follow the provider’s policies and your organisation’s rules.
Can it hand over to a person?
Yes, handoff is designed in.
Related work
What needs to move forward?
Tell us the decision, the challenge or the opportunity. We reply with a scoped approach, a named principal and a fee before any work begins.
No charge to submit an enquiry.